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Find insights and support for your role in community engagement. From handling challenges at work to building stronger local connections, our blog shares honest reflections and practical guidance to help you feel more confident, recognised, and equipped in your day-to-day.

Two concerned older neighbours standing behind a garden fence, having a serious conversation with a third person. The man gestures with his hands while the woman looks on, highlighting a tense or unresolved situation in a residential setting.
Want to reduce community complaints? Start engaging before it’s too late starter kit wellbeing Jul 15, 2025

It usually starts with one complaint.

A neighbour rings the reception desk to ask why no one mentioned the lorry deliveries after hours.

A...

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Computer screen showing Nia Avanna’s Community Engagement Starter Kit online course dashboard, with training modules displayed, on a modern white desk setup with notebook, plant, and coffee cup.
Unsure how to approach community engagement? Start here communication community engagement complaints corporate social responsibility donations esg social value starter kit Jun 25, 2025

When I started working in community engagement, I was pretty much thrown in at the deep end. Although I had a job description, no one really...

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Emma Smith, founder of Nia Avanna, smiling while seated against a white wall, wearing a leopard print zip-up jacket—an expert in community engagement, communications, and CSR strategies for UK businesses.

Emma Smith

Community Engagement Specialist

I’m Emma Smith, founder of Nia Avanna, a UK-based business offering digital resources, practical guidance, and a supportive membership community for people responsible for community engagement, social value, sustainability, volunteering, and local communications, as well as those whose roles now include community engagement alongside other responsibilities. I’ve spent more than ten years working across local policing and corporate sectors, helping organisations reduce complaints, improve their local reputation, and build stronger relationships with the communities around them. I started Nia Avanna to share people-focused support that helps you approach community engagement with clarity and confidence.

The information provided on this website is general in nature and is for information only. The contents of this website does not represent nor is intended to be specific advice on any particular matter. Professional advice should be obtained before taking or refraining from taking any action as a result of the contents of this website. Although we consider the source for this material reliable, Nia Avanna Limited disclaims all liability and responsibility arising from any reliance placed on any of the contents of this website.